Name, phone, date, group size, pickup point.
Privacy policy
What we do with the details you send us
Most of our bookings arrive on WhatsApp. This page explains what that means for your information, in plain language rather than legal boilerplate.
Booking data onlyNo selling of dataDeletion on requestUpdated August 2026
Your details are not passed to third parties.
Most bookings run through WhatsApp on your phone.
Email us and we remove what we hold.
We take no card details when you book.
01 / The basics
What we collect, and why each thing is needed
Every item below exists because a booking cannot run without it. There is nothing collected for marketing.
When you message us we end up holding your name, your phone number, the date you want, how many people are riding and where we are collecting you from. Ages come up too, because age decides which machines a guest can legally ride. A ten year old cannot ride a 450cc dirt bike, so we have to ask.
Because most people book on WhatsApp, that conversation sits in WhatsApp on your phone and on ours. WhatsApp is owned by Meta and its own privacy terms apply to the message itself. We treat what is inside the message as booking information and nothing more.
We do not take card numbers when you book. There is nothing to pay when you book. Settle up at the Al Awir base before you ride, by cash, card or bank transfer, whichever suits you. That means there is no stored payment data on our side at all.
If you want the details we hold removed, email Buggyrents@gmail.com and say so. We will confirm once it is done.
02 / What we hold
Three categories, and nothing beyond them.
If a piece of information does not fall into one of these, we have no reason to be holding it.
How to reach you
Your name and phone number, so a guide can call you on the day if the pickup point is hard to find.
What you booked
Date, time slot, machine, duration, group size and ages. This is what the base works from.
Where to collect you
Hotel, tower, villa or landmark. Needed to plan the driver route and the timing.
03 / Worth knowing
The parts people usually ask about.
These are the honest answers, including where our control ends.
Your booking chat lives in WhatsApp. Meta terms cover the message itself. We only control what we do with the content.
Guides take photos on tour. If we want to use one publicly we ask you first. Say no and that is the end of it.
We may count page visits to see which pages help. That is aggregate traffic data, not a profile of you.
Old booking messages get cleared out over time. Nothing is kept because it might be useful one day.
04 / Booking path
How a booking actually runs
Four steps, and you can see exactly what information each one needs.
- 1Tell us the date and group
Send your date, how many are riding, and the ages. Age decides which machines are even an option.
- 2Pick the machine and duration
We quote per vehicle, not per person, so a two seater split between two people halves the cost.
- 3Confirm pickup
Hotel pickup and drop-off within Dubai is free on every booking. Outside Dubai we quote the transfer before you commit.
- 4Pay at the base
Nothing is due when you book. Settle at Al Awir before you ride, by cash, card or bank transfer.
05 / Questions
Privacy questions we actually get
If yours is not here, message us and ask. We will answer it straight.
Q1Do you sell my phone number to anyone?
No. Your number is used to run your booking and to reach you on the day. It is not passed to other operators, marketing lists or data brokers.
Q2Can you delete my details after my ride?
Yes. Email Buggyrents@gmail.com and ask, and we will remove what we hold and confirm once it is done. You do not have to give a reason.
Q3Do you store my card details?
No. There is nothing to pay when you book. You pay at the Al Awir base before riding, by cash, card or bank transfer, so no card data is stored on our side.
Q4Will you put my photo on the website?
Not without asking. Guides take photos during tours, and if we want to use one publicly we ask you first. Declining changes nothing about your booking.
Q5Who can see my booking information?
The people running your booking: the person answering WhatsApp, the driver collecting you, and the guide taking you out. Nobody outside the operation.
Q6Does this site track me across other websites?
No. There are no advertising or retargeting pixels on this site. We may count page visits in aggregate to see which pages are useful.
Ask us anything
Still have a question about your details?
Message the team and ask. You do not need to book anything to get an answer.