Cancel more than a day ahead at no cost.
Refund policy
Free cancellation up to 24 hours before
No deposit on a standard slot, so there is usually nothing to refund in the first place. Here is exactly how cancellations, weather calls and no shows work.
24 hour free cancellationNo deposit takenWeather refunded in fullPay at the base
Standard slots are held without payment.
We call it off, you get everything back.
Cash, card or bank transfer before riding.
Rescheduling costs nothing when we can do it.
01 / How it works
Why most cancellations cost nothing at all
The policy is simple because the payment model is simple. No money moves until you are standing at the base.
No deposit is taken to hold a standard slot. Multi-vehicle and corporate bookings are confirmed separately. Because of that, cancelling a standard booking usually involves no money at all. You tell us, we release the slot, and that is the end of it.
Cancel more than 24 hours before your slot and you get a full refund. Inside 24 hours we will always try to move you to another date rather than charge you.
If wind, heat or visibility make the route unsafe we contact you before you travel and reschedule at no cost. If no alternative date works, you get a full refund.
The one case where we do ask for something is a no show with no message. If a driver has left for your hotel and a guide is holding machines that nobody else could book, that slot is genuinely gone. Even then, message us. If there is a real reason we would rather move you than charge you.
02 / Three situations
What happens in each case.
Almost every cancellation falls into one of these three.
Cancel free
Message us any time up to 24 hours before your slot. Nothing is charged and nothing needs refunding, because nothing was paid.
We try to move you
Late changes happen. Our first move is to find you another date rather than charge you. Tell us as early as you can.
Full refund
If wind, heat or visibility make the route unsafe, we contact you before you travel. Reschedule at no cost, or take everything back.
03 / Before you book
Details that affect what you pay.
Worth checking now rather than discovering at the base.
A two seater at AED 300 is AED 300 for the buggy, not per person. Two people riding together halves it each.
Hotel pickup and drop-off within Dubai is free on every booking. Outside Dubai we quote the transfer before you commit, so there is no surprise.
Multi vehicle and corporate bookings are confirmed separately and may carry their own terms. We tell you upfront.
Cash, card and bank transfer are all accepted, and you can pay on the spot at the base. Nothing is taken at booking time.
04 / Changing a booking
How to cancel or move a slot
One message does it. There is no form and no account to log into.
- 1Message the same WhatsApp thread
Reply on the chat you booked in so we can find the slot straight away.
- 2Say cancel or move
If you want a different date, give us two options and we will check what is open.
- 3We confirm in writing
You get a message back confirming the slot is released or moved. Keep it.
- 4Nothing to reclaim
Because no deposit was taken, a standard cancellation involves no refund process at all.
05 / Questions
Refund questions we actually get
Straight answers, including the cases where you would not get money back.
Q1How late can I cancel for free?
Up to 24 hours before your slot. Because no deposit is taken on a standard booking, there is normally nothing to refund anyway. Just message us so we can release the machine.
Q2What if the weather is bad on the day?
We make that call, not you. If wind, heat or visibility make the route unsafe we contact you before you travel and reschedule at no cost. If no other date works, you get a full refund.
Q3Do I lose anything if I cancel two hours before?
Message us and find out rather than assuming. Our first move is to offer you another date. We only treat it as a lost slot if nobody tells us anything and a driver has already left.
Q4Is a deposit needed to hold a slot?
No, not on standard bookings. Multi vehicle and corporate bookings are confirmed separately and we explain any conditions upfront.
Q5Can I get a refund if I change my mind at the base?
If you have not paid and not ridden, you simply do not pay. If you decide the machine is not for you after the briefing, talk to the guide. We would rather move you to something easier than take money for a ride you did not enjoy.
Q6What if only part of my group turns up?
Tell us as soon as you know. We charge for the machines that go out, so dropping a vehicle before the day costs nothing.
Need to change something?
Message us and we will sort the slot
Earlier is always better. Even inside 24 hours, tell us and we will try to move you.